Returns & Refunds

Something not quite right?

Here is how returns work at lovloly.

Return Window

Eligible products may be returned within 3 days after confirmed delivery.

A return request must be submitted within this period unless applicable consumer law provides additional rights.

Return Conditions

Unless defective or otherwise protected by applicable law, returned products should:

• Be unworn
• Be unused
• Be unwashed
• Be in their original condition
• Include original tags where supplied
• Include original packaging where reasonably applicable
• Be free from marks, makeup, perfume, deodorant, pet hair or other signs of use

We may be unable to accept a change-of-mind return that does not meet these requirements, subject to applicable law.

Return Exclusions

For hygiene, safety or other legitimate reasons, the following may be excluded from change-of-mind returns where legally permitted:

• Earrings or pierced jewellery
• Underwear
• Swimwear without intact hygiene protection
• Cosmetics or beauty products that have been opened
• Personal care products that have been opened
• Products marked final sale
• Gift cards
• Personalised items
• Items damaged through misuse

Any product-specific exclusion should also be shown on the relevant product page.

Damaged, Defective or Incorrect Items

If your order arrives damaged, appears defective or you receive the wrong item, contact us as soon as reasonably possible.

Email:

shoplovloly@gmail.com

Include:

• Your full name
• Order number
• Description of the problem
• Clear photos of the item
• Clear photos of the packaging where relevant

We will review the information and explain the next appropriate step.

Nothing in this policy is intended to remove rights that cannot legally be excluded.

How to Start a Return

Step 1

Contact us through /pages/contact or email shoplovloly@gmail.com

Step 2

Provide your order number and the product you want to return.

Step 3

Wait for return instructions before sending the item.

Step 4

Pack the approved item securely.

Step 5

Send it using the return instructions provided.

Do not send returns to an address shown on a parcel without confirming the correct return address first.

Return Shipping

Change-of-mind return shipping is YOUR RESPONSIBILITY unless otherwise stated or required by applicable law.

We recommend using a trackable return service.

lovloly is not responsible for a customer-arranged return that is lost before reaching the approved return destination, except where applicable law states otherwise.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds are normally returned to the original payment method.

Banks and payment providers can require additional processing time after a refund has been issued.

Original shipping costs are not refundable subject to applicable consumer law.

Exchanges

We do not currently process direct product exchanges. If your return is approved, you can place a new order for the preferred size, colour or product.

Restocking Fees

No restocking fee on approved standard returns.

Sale Items

Products purchased during a promotion are subject to the same return rules unless clearly marked Final Sale before purchase and such an exclusion is permitted by applicable law.

Returns FAQs

Can I return an item because I changed my mind?

Yes, if the item meets our eligibility requirements and your return request is within the applicable return window.

Can I return clothing that does not fit?

Eligible unworn clothing can generally be returned subject to this policy.

Please check /pages/size-guide before ordering.

Can I return a final-sale item?

Final-sale products may be excluded from change-of-mind returns where legally permitted. Statutory rights for defective goods remain unaffected.

How long does a refund take?

After an approved refund is issued, timing depends on your bank or payment provider.

Where should I send my return?

Contact us first. We will provide the appropriate return instructions and address for your approved request.

Important Consumer Rights Notice

This policy is intended to operate alongside applicable consumer protection laws.

[AU: Australian customers may have rights under the Australian Consumer Law that cannot be excluded.]

[EU/UK: customers may have statutory cancellation, conformity and consumer rights that apply in addition to this policy.]

This page provides general information and is not legal advice. Have your final policy reviewed for your business location and markets before launch.